Payment and dispatch

The following terms and conditions apply:

Dispatch conditions
We deliver within Germany and to the following countries: Switzerland, Austria, Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus.

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

Single order:
For orders below € 60.00: € 3.90
For orders from € 60.00: free shipping

Subscription orders (subscription with minimum duration of 3 months): free shipping

Deliveries to Switzerland:

Orders with a delivery address in Switzerland are being shipped from our headquarters in Switzerland with Swiss Post.

Single order:
For orders below CHF 70.00: CHF 7.00
For orders from CHF 70.00: free shipping

Subscription orders (subscription with minimum duration of 3 months): free shipping

Deliveries abroad:

Orders with a delivery address abroad (except Switzerland) are being shipped from our logistics centre in Germany with DHL.

Single order:
For orders below € 120.00: € 7.00
For orders from € 120.00: free shipping

Subscription orders (subscription with minimum duration of 3 months): free shipping

Delivery times

Unless otherwise specified in the quote, delivery of goods within Germany takes 1 – 3 days, deliveries to Switzerland 2 – 4 days, deliveries abroad 2 – 5 days from receipt of payment.
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of pick-up (self-collection), we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted payment options

– Prepayment via transfer
– Payment via credit card
– Payment via Sofortüberweisung [immediate transfer]
– Payment via Giropay
– Payment via TWINT [for our Swiss customers]

Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the legal notice or on our contact page.