Payment and dispatch

The following terms and conditions apply:

We deliver within Germany and to the following countries: Switzerland, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Dispatch costs

(inclusive of legally applicable VAT)

Deliveries within Germany:

Single order:
For orders below € 65.00: € 4.90
For orders from € 65.00: free shipping

Subscription orders (subscription with minimum duration of 3 months): free shipping

Orders with a delivery address in Germany are being shipped with DHL.

Deliveries to Switzerland and Liechtenstein:

Single order:
For orders below CHF 70.00: CHF 7.00
For orders from CHF 70.00: free shipping

Subscription orders (subscription with minimum duration of 3 months): free shipping

Orders with a delivery address in Switzerland or in Liechtenstein are being shipped with Swiss Post.

Deliveries abroad:

Single order:
For orders below € 130.00: € 7.00
For orders from € 130.00: free shipping

Subscription orders (subscription with minimum duration of 3 months): free shipping

Orders with a delivery address abroad (except Germany/Switzerland/Liechtenstein) are being shipped with Deutsche Post or DHL.

Delivery times

Unless otherwise specified in the quote, delivery of goods within Germany takes 1-3 days, deliveries to Switzerland 2-4 days, deliveries to other countries abroad 2-5 days from receipt of payment.
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of pick-up (self-collection), we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted payment options

– Payment via bank transfer
– Payment via credit card
– Payment via Sofortüberweisung [immediate bank transfer]
– Payment via giropay [immediate bank transfer]
– Payment via QR payment slip [available to Swiss customers]
– Payment via TWINT [available to Swiss customers]

Via Stripe:

– Payment via credit card
– Payment via giropay [immediate bank transfer]
– Payment via Sofortüberweisung [immediate bank transfer]

Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in in the legal notice or on our contact page.

Pick-up address for individuals who collect their order themselves

Synergo Studio
Bahnhofstr. 13
73066 Uhingen
Germany

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